How Knack works
One straightforward place to find local help or grow your business. Choose your side below to see exactly what happens at every stage.
For customers
From a job in mind to the right local help
Tell Knack what you need once. Relevant professionals can then decide whether the job is a good fit and contact you directly.
Step 1 of 4
Tell us what you need
Start by choosing the service you need. Knack asks focused questions that help a professional understand the size, timing and location of the job before they contact you.
- Questions change to suit the service you choose.
- Add up to three photos of the job straight from your phone.
- Your contact details are not shown publicly.
What happens next
Submit the request, then choose a password to open your Knack account and track it.
Step-by-step guides
Four short walkthroughs covering the things people ask us about most.
For customers
How to post a request
Posting a job on Knack is free and takes about two minutes on your phone or computer.
- 1
Choose your service
Pick the trade you need — plumbing, electrical, cleaning, gardening, painting and more.
- 2
Answer a few questions
Describe what needs doing, when you need it and the county or town you are in. You can add up to three photos of the job straight from your phone.
- 3
Add your contact details
Your name, phone and email stay private until a professional chooses to unlock the job.
- 4
Set a password and track it
On the confirmation screen, choose a password to open your Knack account. My requests then shows every job you post and who gets in touch.
Tip
Turn on phone alerts under My details and your phone buzzes the moment a professional is interested in your job.
Good to know
Free for customers
Customers do not pay Knack to submit a service request, and they are never obliged to hire someone.
Credits give professionals control
Professionals see the credit cost first and choose which individual opportunities they want to unlock.
Contact details stay protected
Customer contact information is revealed to a professional only after a successful credit unlock.
You deal with each other directly
Customers and professionals talk by phone, WhatsApp or email and make their own decisions.
Track everything in your account
Customers can set a password after posting to see every request, who is in touch and close a job once hired.
Phone alerts for both sides
Add Knack to your home screen and turn on alerts to hear about new jobs, or about a professional who wants your job.